FAQ

Ques­tion: We have a new cus­to­mer requi­re­ment to get our com­pa­ny ISO9001 QMS (Qua­li­ty Mana­ge­ment Sys­tem) cer­ti­fied. We have some proces­ses writ­ten, but not all, and the requi­re­ments are not clear. Can Quan­na help us? 

Answer: Yes. Quan­na can help to do gap ana­ly­sis on the nee­ded docu­men­ta­tion based on sco­pe, and even help wri­ting the mis­sing docu­men­ta­tion. We can assess the other nee­ded actions etc. to get com­pa­ny rea­dy for exter­nal audit. Quan­na can dri­ve the com­pa­ny inter­nal audit process as well. We can also sug­gest exter­nal cer­ti­fica­tion bodies for the cer­ti­fica­tion work, and main­tain the ISO9001 QMS for the com­pa­ny.

Ques­tion: Can Quan­na do the exter­nal ISO9001 cer­ti­fica­tion stam­ping for our com­pa­ny?

Answer: No. Quan­na can help you to get rea­dy to be ISO 9001 cer­ti­fied by appro­ved 3rd par­ties like Bureau Veri­tas. We can also execu­te inter­nal audit pro­gram and main­tain the exter­nal cer­ti­fica­tion. We can basical­ly run your cer­ti­fica­tion pro­gram on your behalf.

Ques­tion: We want to expand to Euro­pean etc. count­ry speci­fic mar­kets from USA based mar­kets with our pro­duct (gateway, sen­sor, pho­ne, chip­set, head­set…), but we are not clear on what tests and cer­ti­fica­tions need to be in place/done to do this – Can Quan­na help us?

Answer: Yes. We can help to do full tes­ting and cer­ti­fica­tion plan to assess nee­ded work (time and cost) to enable other mar­kets access. We can help to select right part­ners to execu­te the nee­ded tes­ting and cer­ti­fica­tion work to hit the mar­kets on nee­ded time with the least amount of money.

Ques­tion: We have a new cus­to­mer requi­re­ment to get our com­pa­ny ISO14001 cer­ti­fied (EMS Envi­ron­men­tal Mana­ge­ment Sys­tem). We have some proces­ses writ­ten, but not all, and the requi­re­ments are not clear. Can Quan­na help us? 

Answer: Yes. Quan­na can help to do gap ana­ly­sis on the nee­ded docu­men­ta­tion based on sco­pe, and even help wri­ting the mis­sing docu­men­ta­tion. We can assess the other nee­ded actions etc. to get com­pa­ny rea­dy for exter­nal audit. Quan­na can dri­ve the com­pa­ny inter­nal audit process as well. We can also sug­gest exter­nal cer­ti­fica­tion bodies for the cer­ti­fica­tion work, and main­tain the ISO14001 EMS for the com­pa­ny.

Ques­tion: We have a new cus­to­mer requi­re­ment to mea­su­re CO2 emis­sions in our com­pa­ny. Can Quan­na help us?

Answer: Yes, we can sco­pe down the CO2 pro­ject based on the requi­re­ments, and come up with the pro­ject plan and esti­ma­ted cost and time to enable CO2 repor­ting. We can also do the repor­ting on your behalf.

 

Ques­tion: We are trying  to bring a new pro­duct on mar­ket, and we have done a lot of tes­ting alrea­dy, but we are not sure of the pro­duct qua­li­ty and how this would impact our brand and pos­sible return rate / war­ran­ty claims. Can Quan­na help us?

Answer: Yes. Quan­na can build the who­le E2E qua­li­ty pro­gram, or assist just with the defi­ned pieces of it. We can crea­te Matu­ri­ty Sta­te­ments per builds or tes­ting pha­ses to make sure what is nee­ded to get to the wan­ted Qua­li­ty level by Sales Start time.

Ques­tion: We have manu­fac­tu­ring faci­li­ties in Asia, and we don’t unders­tand why we have the cons­tant manu­fac­tu­ring issues on our pro­ducts repor­ted from the field. Can Quan­na help us?

Answer: Yes. We do both Manu­fac­tu­ring Process Audits (MPA) and Cor­po­ra­te Social Res­pon­si­bi­li­ty (CSR) audits at fac­to­ries. We also do Risk Assess­ments of pos­sible new supplier fac­to­ries to assess the risks of using that part­ner. During MPA audit, we typical­ly spend 2 days at the fac­to­ry, of which most of the time on the shop floor. If the­re are e.g. cos­me­tic qua­li­ty issues repor­ted, all cells in the line will be ins­pec­ted to find out the cells whe­re the dama­ge could be hap­pe­ning. All audits will have for­mal audit reports writ­ten with impro­ve­ment pos­si­bi­li­ties and / or requi­re­ments.

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Ques­tion: Cus­to­mer requi­res to come to our manu­fac­tu­ring faci­li­ty for an audit. We would like to do pre-audit befo­re they come based on their requi­re­ments. Can Quan­na help us?

Answer: Yes. We have stan­dard manu­fac­tu­ring and CSR requi­re­ments wit­hin Quan­na, but we can use also customer’s own requi­re­ments for the audit.

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