FAQ
Question: We have a new customer requirement to get our company ISO9001 QMS (Quality Management System) certified. We have some processes written, but not all, and the requirements are not clear. Can Quanna help us?
Answer: Yes. Quanna can help to do gap analysis on the needed documentation based on scope, and even help writing the missing documentation. We can assess the other needed actions etc. to get company ready for external audit. Quanna can drive the company internal audit process as well. We can also suggest external certification bodies for the certification work, and maintain the ISO9001 QMS for the company.
Question: Can Quanna do the external ISO9001 certification stamping for our company?
Answer: No. Quanna can help you to get ready to be ISO 9001 certified by approved 3rd parties like Bureau Veritas. We can also execute internal audit program and maintain the external certification. We can basically run your certification program on your behalf.
Question: We want to expand to European etc. country specific markets from USA based markets with our product (gateway, sensor, phone, chipset, headset…), but we are not clear on what tests and certifications need to be in place/done to do this – Can Quanna help us?
Answer: Yes. We can help to do full testing and certification plan to assess needed work (time and cost) to enable other markets access. We can help to select right partners to execute the needed testing and certification work to hit the markets on needed time with the least amount of money.
Question: We have a new customer requirement to get our company ISO14001 certified (EMS Environmental Management System). We have some processes written, but not all, and the requirements are not clear. Can Quanna help us?
Answer: Yes. Quanna can help to do gap analysis on the needed documentation based on scope, and even help writing the missing documentation. We can assess the other needed actions etc. to get company ready for external audit. Quanna can drive the company internal audit process as well. We can also suggest external certification bodies for the certification work, and maintain the ISO14001 EMS for the company.
Question: We have a new customer requirement to measure CO2 emissions in our company. Can Quanna help us?
Answer: Yes, we can scope down the CO2 project based on the requirements, and come up with the project plan and estimated cost and time to enable CO2 reporting. We can also do the reporting on your behalf.
Question: We are trying to bring a new product on market, and we have done a lot of testing already, but we are not sure of the product quality and how this would impact our brand and possible return rate / warranty claims. Can Quanna help us?
Answer: Yes. Quanna can build the whole E2E quality program, or assist just with the defined pieces of it. We can create Maturity Statements per builds or testing phases to make sure what is needed to get to the wanted Quality level by Sales Start time.
Question: We have manufacturing facilities in Asia, and we don’t understand why we have the constant manufacturing issues on our products reported from the field. Can Quanna help us?
Answer: Yes. We do both Manufacturing Process Audits (MPA) and Corporate Social Responsibility (CSR) audits at factories. We also do Risk Assessments of possible new supplier factories to assess the risks of using that partner. During MPA audit, we typically spend 2 days at the factory, of which most of the time on the shop floor. If there are e.g. cosmetic quality issues reported, all cells in the line will be inspected to find out the cells where the damage could be happening. All audits will have formal audit reports written with improvement possibilities and / or requirements.
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Question: Customer requires to come to our manufacturing facility for an audit. We would like to do pre-audit before they come based on their requirements. Can Quanna help us?
Answer: Yes. We have standard manufacturing and CSR requirements within Quanna, but we can use also customer’s own requirements for the audit.
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